Winoly Casino FAQ – short, straight answers on accounts, bonuses and withdrawals

Less than a minute. You enter basic details, choose a currency and decide whether you want to use bonuses. No documents are needed at this stage. You'll find a detailed walkthrough in our sign-up and login guide.

Yes, but only before your first withdrawal. The casino will ask for an ID document, proof of address and proof that you own the payment method. Verification takes 1 to 5 days, so it's worth sending the files right after signing up.

There's no separate app to download. The casino runs in the browser on Android, iPhone and tablets, and the site layout adapts to the screen. You can add a shortcut to the site on your phone's home screen.

Yes. The casino supports twelve languages, including English, so you can read the terms, promotions and account information in your own language.

It's a package worth 330% up to €1,550 in total plus 370 free spins, spread over your first few deposits. The exact split depends on your country of registration. We cover all the details on our bonuses page.

Yes, and right at sign-up – just untick the bonus option. You'll then play with your own money only, with no wagering requirements.

Every Monday. The casino returns up to 20% of your losses from the previous week. You'll find the exact percentage and how it's calculated in the promotion terms after logging in.

Every bet you place earns you coins, which you exchange for rewards in the Shop. On top of that there are achievements, slot tournaments and VIP club levels.

Visa and MasterCard, the Skrill, Neteller and MiFinity e-wallets, Paysafecard, CASHlib, Rapid Transfer, bank transfer and ten cryptocurrencies. The list adapts to the country you play from.

Deposits from €20. Withdrawals from €10 by bank transfer, from €20 with other methods and from €50 in crypto. The casino charges no fees at all.

Usually for one of three reasons: your account isn't verified yet, the request is waiting for approval (which can take 1–5 days), or you submitted it at the weekend – the payments team works Monday to Friday, 9:00–18:00 (GMT+3).

Yes: €500 per transaction, €500 per day and €10,000 per month, with a maximum of three pending requests. More in our payments guide.

More than 15,000 titles from over 90 providers – slots, table games, video poker, progressive jackpots and a live casino. You'll find an overview of the categories on our games page.

Yes. The live section includes roulette, blackjack, baccarat and game shows, mainly from Evolution, and the Live VIP tab gathers tables with higher stakes. Details on our live casino page.

The casino doesn't publish a list of RTPs for all its games. You can, however, find the return-to-player rate of many slots in the paytable or the info menu inside the game itself.

A Curaçao Gaming Control Board licence, number OGL/2024/589/0556. It isn't a European regulator's licence, so before signing up check whether playing at a casino like this is legal in your country.

The casino says it's friendly towards players using a VPN. However, making sure your play complies with the law of the country you're in is your responsibility.

You can set a break of 1 day, 3 days or a week under My account → Settings. A longer block or self-exclusion is arranged through support. There are no deposit or loss limits in the account, so set your budget yourself before you play.

The quickest way is live chat – it's available 24/7, and after entering your name and email you're talking to an agent, not a bot. Email and a contact form are also available.